Frequently asked questions
Quick answers about booking, pricing, and how Zelybra works.
How is the booking token calculated?
The booking token is a percentage of the total service price (typically 15%, subject to a minimum that the platform configures). The token reserves your event date and the remaining balance is paid directly to the vendor per the agreed schedule shown on the booking confirmation.
Why is the Book Now button hidden for some vendors?
A vendor needs at least one active Customer Plan with a base price above the platform’s minimum instant-booking threshold for the Book Now button to appear. Vendors below that threshold support quote-based bookings — click "Request a Quote" to get a custom estimate from the vendor.
Can I cancel or reschedule after booking?
Cancellation and rescheduling policies depend on the vendor and how close the event date is. The refund policy that applies to your booking is shown on the booking confirmation page and follows Zelybra’s cancellation-window rules.
How do reviews work on Zelybra?
Only customers with a confirmed booking on Zelybra can post a review for that vendor. Ratings are aggregated from real bookings — Zelybra does not display self-published or unverified reviews.
Do vendors have to be located in the same city as my event?
Most vendors list the cities they serve on their profile. Filtering by city on the /vendors page automatically narrows the results to vendors who serve that city, even if their business is registered elsewhere in Kerala.